During an examination, it can be frustrating and disadvantageous when exam takers experience technical issues. Likely technical issues need to be anticipated with means of preventing or managing them created. In this article, you will learn about the frequently asked questions and how to resolve technical issues during the remote proctored ASQ CMQ/OE Exam.
What is the Remote Proctored ASQ CMQ/OE Exam?
The Remote Proctored ASQ CMQ/OE Exam is a 100% live monitoring ProProctored system now made available for test-takers who do not have a testing center in their respective countries, or whose centers are too far from them. Test takers can now take the examination from their home or office. It is also a good option for those who are unable to find available dates on the Prometric calendar.
Resolving Common Issues:
People have been reported to face technical issues during the Remote Proctored ASQ CMQ/OE Exam. To gain control of the situation, ensure to be aware of common technical issues that may arise during your remote Proctored ASQ CMQ/OE Exam. This will help you stay calm during the exam and find easy ways to resolve them.
Actions to take:
Before the day of your Remote Proctored ASQ CMQ/OE Exam. It is a must to have a System Readiness Check.
On the day of your ASQ Examination:
In order to not fret during the examination, be aware of the rules and regulations before checking in and while taking the exam.
Frequently Asked Question While talking Remote Proctored ASQ CMQ/OE Exam:
Q – Can I access the internet while taking my exam?
A – With the use of the official safe browser platform for the CMQ OE Exam, your computer will be locked down once you start any of the ASQ Certification exams. The delegate can not browse the internet nor use any other software.
Q – Can I use my phone while taking the Remote Proctored ASQ CMQ/OE Exam?
A – The use of any mobile device is strictly prohibited during the exam. It is a must to ensure that this rule is being followed to avoid termination of your ASQ CMQ/OE Exam. The delegate has to keep their Mobile phones and other electronic devices away from them.
Note: The proctor will try to contact the ASQ CMQ/OE test taker online using the ProProctor software in case of technical issues. If this approach doesn’t work, the proctor will call the test taker at the contact number they provided during the check-in process. However, you may be allowed to use your phone in case of a technical issue to access technical support.
Common Technical Issues during the Remote Proctored ASQ CMQ/OE Exam:
Q – I got disconnected from my exam/readiness agent/proctor. What should I do?
A – If you get disconnected from your exam do the following:
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- You may wait for 3-4 minutes post disconnection.
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- Reboot your desktop/laptop.
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- Run the system check and ensure all the checks are passed.
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- Re-launch your exam using the “Launch exam” button on the top. Repeat the whole check-in process. Please take note that your exam would start from the point where it was disconnected.
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Q – I have been waiting in the queue for my proctor for quite a long time now. What should I do?
A – If you are not getting any specific errors, then please continue to wait. A readiness agent will be with you soon.
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- If you are getting any specific errors, then contact technical support immediately.
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- You may logout and relaunch the exam if you are waiting for a considerable amount of time and still not getting through to the proctor
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- You may write a detailed email including your confirmation number to the ProProctor team for rescheduling of your examination If you can no longer wait, please send your email to the ProProctor team’s email id: pro-proctor@prometric.com
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Q – How do I install the ProProctor Software? – Windows OS
A – Before the exam appointment, you are required to install the ProProctor Application on your device for you to be able to launch your exam.
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- Note 1: Google Chrome browser is the most compatible with the Pro Proctor platform. Please do not use any other browser.
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- Note 2: Exams can be launched within one hour before the appointment
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The Prometric Virtual Assistance is made available to help you garner more information on the proctored procedures.
Why 3FOLD?
I hope that this article will make you feel calm and confident in taking your Online Proctored CMQ/OE Exam from home or office. We conduct Certified Manager of Quality/Organizational Excellence (CMQ/OE)® every month. Searching for guaranteed excellence in your CMQ/OE Examination? Contact us through the Course Enquiry Form, Email, or WhatsApp.
Found this article helpful? Read also ASQ CMQ Sample Questions.
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