Introduction:

The most recent version ISO 9001:2015 was maintained through continuous improvement of the Quality Management System to fulfill regulatory requirements and customer satisfaction. When developing the current version (ISO 9001:2015), the ISO committee settled on a number of ‘Quality Management Principles’ that were advised to be used in creating an effective management system to achieve flexibility, customer satisfaction, and stronger performance.

 

What is a Quality Management System (QMS)?

ISO 9001:2015 describes the Quality Management System (QMS) as an “element of a management system with regard to quality”, I.e., the Quality Management System is a set of various business processes targeted at meeting customer needs and increasing their satisfaction.

 

ISO 9001:2015 Quality Management Principles

ISO 9001:2015 is the most generic and accepted international standard when building the Quality Management System in an organization. This standard can be applied to any type of organization. This standard is occupied on seven quality principles that form the basis of the standard. Here are the seven ISO 9001:2015 Quality Management Principles: –

1. Customer Focus:

Growing a stronger customer focus is an exceptional way of establishing your commitment to quality. Gathering customer feedback is key, as this will help you understand the customer needs and requirements to improve your business process and performance.

2. Leadership:

Stable and strong Leadership equals you having a clear perception of your company’s future. This creates and maintains the internal environment in which employees can fully take part in achieving the organization’s objectives. Every organization should make sure that the whole team works coherently for the same objectives, and also help in increasing morale and productivity.

3. Engagement of People:

People at all levels are the basis of an organization and their full participation facilitates their abilities to be used for the organization’s benefit. It is necessary that everyone in your company knows their role and feels respected for their contribution to its success. This will also determine your organization’s engagement, and improve quality.

4. Process Approach:

The Plan-Do-Check-Act principle of the ISO 9001 Standard will guide you to develop a process-driven environment across your organization. It is a set of actions that use resources to convert inputs into outputs.

5. Improvement:

Continual improvement and overall performance should be an organization’s main objective. Everyone in your organization should make the necessary efforts to find ways to improve and make your business stronger.

6. Evidence-based Decision Making:

Authentic and reliable data is important for making informed decisions. To clarify the root cause of nonconformity, you need the right information. Efficient decisions based on the scrutiny of data and information.

7. Relationship Management:

The organization needs to analyze and select suppliers that can maintain costs, develop resources and create value. Building such continuing relationships with the suppliers and other interested parties means balancing short-term and long-term financial gains, commonly beneficial strategies.

Conclusion:

Implementing these seven ISO 9001:2015 Quality Management Principles will help you to improve customer satisfaction and faith, boost employee motivation and productivity, and use your resources to their maximum capacity. Constantly enhancing your process also helps you to improve your cost-efficiency. Our ISO 9001:2015 Quality Management System Lead Auditor Training will help you to build skills and confidence in applying the ISO 9001:2015 Quality Management Principles in your organization. In our training, you will learn how these principles will be implemented and beneficial to you and to your organization.

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